The Bulgarian SocKETs lab
The Bulgarian Lab dealt with Electronic health applications. The three seminars focused on sharing of new technologies applications, ideas to provoke social engagement with KETs, citizen needs, concerns and visions for better healthcare based on digital transformation of medical services.
The three Lab workshops
The Lab workshops “KETs in eHealth in Bulgaria”, “Societal Engagement with e-Health applications in Bulgaria” and “Contribution to a Sustainable and efficient healthcare system in Bulgaria” were held from October 2021 till May 2022 at Sofia Tech Park.
The main aims were to boost discussions around the needs and recommendations that involved KET-based innovations in the context of social engagement. To co-create innovative ideas, strategies, devices that answer the needs of citizen and to define which are the most important steps for the digital transformation of the medical system.
The discussion interests focused on:
- Innovation culture and literacy and how to minimize the deficit
- Build trust in the health system
- Need of public support for tech companies and start-ups.
- Consider the socio-ethical aspects of AI applications.
- Need for strategic change resulting in the digital transformation of healthcare services and developing missing or needed products and systems.
- Creating a common vision for the digital transformation of health services.
eHealth Innovation ecosystem in Bulgaria
What is the method for discussion that allows to set the context, create an hospitable environment and allows participants to contribute connect and share new perspectives?
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What is the method for discussion that allows to set the context, create an hospitable environment and allows participants to contribute connect and share new perspectives?
The “World Cafe” method provides an opportunity to talk about important public issues and examine the issues in depth applying the listed principles. Attendees are divided into groups and for 20 minutes discuss the assigned topic. The groups are rotated every 20 minutes, with each new location providing a new topic until they have made a full cycle of rotations. The moderator, at the end reports to the audience the main conclusions, recommendations and innovative ideas that have been reached.
We acknowledge and attribute the use of the pictures to the World cafe website: https://theworldcafe.com
Illustration on workshop challenges and conclusions
Participants during group discussions
It will be good to have an online platform replacing the general practitioner, thus time and stress will be saved and access to specialists facilitated. The app could fill in personal data, register symptoms, forward us to a specialist, thus avoiding the visit in person to the GP. Patients organizations will be interested in this app. Doctors and patients should undergo a digital medical training.
Milena Dimitrova, 53, Sofia
DHI cluster Bulgaria presents “Digital transformation of medical services: sustainable and efficient healthcare system based on data and technologies”.
I would like to see developed a system that allows for myself to personally dispose of my medical electronic dossier, to be able to decide with whom I want to share it. Bulgaria needs a unified register for donorship, where all hospitals nationwide can have access to. The donor could offer blood in every town - efficiently, time saving. Hospitals and Patients organizations will benefit the most.
Gergana Kjosovska, 45, Sofia
What is the vignette method?
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What is the vignette method?
The Vignette method is the elaboration of a future scenario about a technological application with an open end by following a set of rules.
It is an exercise that entails exploring unanticipated societal problems of eHealth. The aim is to stimulate thinking about future challenges of the technologies and how to tackle them by engaging societal attention. You can reflect on the feasibility, the social impact, are there benefits or not for society?
A competent training for patients, medical staff and hospitals is needed about what eHealth or digital transformation in medicine are. Direct users will be citizen, patients, medical staff. I would engage my users or supporters to suggest a questionnaire for the amount of information and what the product will include. I would start first with competent associates and a communication network.
Aneliya Yankova, 47, Sofia
A targeted customer in a bulls-eye in this episode of Sticky Note Theatre.
When could you use the "Create a persona method"?
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When could you use the "Create a persona method"?
As archetypes, personas do not represent singular users but are representatives of a group of users that share similar behaviors, goals, and needs.
A persona is a model that plays the role of a typical representative of a member of the ecosystem.
In our workshop the persona method was used to replace missing actors in the ecosystem: from the fields of education, medical system, business, administration and obtain the persona points of view.